Complaints
If something goes wrong.
Last updated 8 October 2026
How to complain
Email [email protected] with your business name, what went wrong and what you would like us to do.
What happens next
We acknowledge your complaint within 2 working days, and give you a full answer within 14 days.
Money back
Our refund rules are in section 6 of our terms.
Complaints about your data
Tell us first and we will put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
If we still disagree
Our terms send disputes to the courts of England and Wales.